The General Manager is responsible for overseeing all aspects of operations to ensure smooth coordination across departments, including housekeeping, maintenance, front office, inventory, and revenue management. The role also involves handling staff recruitment, vendor management, budgeting, and financial oversight.

Key Responsibilities

Operations & Property Management

• Supervise day-to-day operations of all villas, ensuring cleanliness, safety, and maintenance standards are met.
• Train and guide operational teams to uphold exceptional service quality.
• Oversee maintenance schedules and liaise with service vendors for timely repairs.

Revenue & Reservation Management

• Collaborate with the revenue team to manage occupancy, pricing, and online sales performance across OTAs and direct bookings.
• Approve rate adjustments, promotions, and seasonal pricing strategies.
• Monitor revenue reports and identify areas for improvement.

Financial & Administrative Oversight

• Oversee financial activities such as vendor payments, invoice verification, and petty cash management.
• Support budgeting, cost control, and financial reporting.
• Manage procurement, inventory, and stock monitoring.

Team Management & Recruitment

• Lead and supervise key teams: front office, housekeeping, maintenance, security, and accounting.
• Recruit, train, and evaluate team members to maintain a high-performance culture.
• Prepare duty rosters and ensure adequate staff allocation.

Guest Experience & Quality Control

• Ensure timely resolution of guest feedback and complaints.
• Maintain visibility on property and engage directly with guests.
• Develop initiatives to enhance guest satisfaction and improve online ratings.

Safety & Compliance

• Ensure full compliance with local labor laws and hospitality regulations.
• Maintain safety and emergency protocols, including fire and pool safety standards.

Candidate Requirements

Education:

• Bachelor’s degree in Hospitality Management or a related field.

Experience:

• Minimum of 7 years in the hospitality industry (hotels, resorts, or villas).
• At least 3 years in a senior management position such as General Manager or Senior Operations Manager.
• Proven experience managing 10–20 villas or equivalent property scale.
• Strong knowledge of operations, revenue management, and team leadership.

Language Skills:

• Excellent verbal communication and fluent English proficiency.

Technical Skills:

• Proficient in Property Management Systems (PMS) and OTA platforms (Booking.com, Airbnb, Agoda, etc.).
• Strong understanding of procurement, inventory, and maintenance systems.
• Familiar with accounting oversight and vendor payment processes.

Personal Attributes:

• Hands-on, trustworthy, and proactive.
• Strong leadership and decision-making abilities.
• Calm under pressure, detail-oriented, and service-driven.
• Maintains professionalism and confidentiality at all times.