Job Description

About the company

Geekhunter is hiring on behalf of our client, a leading provider of data management infrastructure, cloud services, data warehouses, and analytics platforms with a global presence.

Job Responsibilities

• Take live phone calls and monitor shared email boxes. 

• Strive to achieve excellent quality assurance scores on customer interactions. 

• Issue Resolution: 

• Listen to customer concerns and provide accurate and timely information. 

• Resolve customer complaints within scope and escalate issues when necessary.

• Documentation: Document all customer interactions and transactions, noting details of inquiries, complaints, and actions taken. 

• Maintain accurate records of customer information and follow-up actions. 

• Service Excellence: Ensure customer satisfaction through effective communication and follow-up. 

• Adhere to company policies and procedures in all customer interactions. 

• Strive to meet or exceed performance metrics related to call handling time, customer satisfaction, and first-call resolution. 

• Team Collaboration: Collaborate with team members and other departments to resolve issues and improve service.

• Participate in training sessions and team meetings to enhance product knowledge and customer service skills.

Job Requirements

• Any Graduate

• Proficiency with basic computer applications and ability to learn new software systems

• Excellent communication skills, both verbal and written

• IT background or experience in IT help desk

• Strong customer service skills

• English B2

Benefits

• Competitive Salary

• Working Tools Provided

• 1x Meals Provided

• BPJS Kesehatan, Ketenagakerjaan, and THR Provided

• Private Health Insurance Provided