Job Description

Role Overview

The Clinical Application Specialist will be responsible for providing clinical and application support for Healthcare IT products, with future involvement in X-ray systems and Dynamic Digital Radiography solutions. This role supports customers across pre-sales and post-sales phases through product demonstrations, training, and ongoing clinical consultation to ensure optimal system utilization, customer satisfaction, and long-term partnership.

Key Responsibilities

Clinical & Application Support

• Deliver on-site and online product demonstrations for Healthcare IT solutions (e.g., PACS), and in the future X-ray and Dynamic Digital Radiography systems.
• Provide clinical application support to customers before and after system installation.
• Support users in optimizing workflows, image quality, and system usage in daily clinical operations.
• Act as a clinical point of contact for application-related inquiries, issues, and troubleshooting.

Pre-Sales & Post-Sales Activities

• Support sales and service teams during pre-sales activities by providing clinical insights and application expertise.
• Conduct user training sessions for radiographers, clinicians, and hospital staff.
• Proactively follow up with customers after implementation to ensure successful adoption and high satisfaction.

Customer Success & Collaboration

• Build strong relationships with customers to enhance trust, loyalty, and company reputation.
• Work closely with internal teams (sales, service, and technical teams) to achieve shared goals.
• Gather user feedback and clinical insights to support continuous improvement of products and services.

Job Requirements

Required Qualifications

• Background as a qualified Radiographer.
• Experience as a Clinical Application Specialist for PACS and/or X-ray products.
• Good English communication skills (written and verbal).
• Strong ability to communicate clearly with customers and internal teams.
• Able to work independently, take initiative, and proactively solve problems.

Preferred Qualifications

• Experience working with global healthcare technology principals
• Exposure to Healthcare IT solutions beyond PACS is an advantage.
• Experience handling hospital or diagnostic center customers.

Key Competencies

• Clinical workflow understanding (radiology environment).
• Strong presentation and product demonstration skills.
• Customer-oriented mindset with proactive follow-up.
• Team collaboration with high accountability.
• Adaptable and comfortable supporting new products as the portfolio expands