About the company

Geekhunter is hiring on behalf of our client, a distinguished medical diagnostic company in Indonesia, recognised for its expertise in medical equipment, pharmaceuticals, and biotechnology.

Job Responsibilities

Financial Leadership:

• Lead all aspects of financial management, including planning, budgeting, forecasting, reporting, and investor relations.
• Ensure compliance with regulatory standards and corporate governance requirements.
• Provide strategic insights to support business expansion and long-term sustainability.

Operational Oversight:

• Implement best practices in resource allocation, cost optimization, and risk management.
• Drive digital transformation initiatives across IT and supply chain functions.

Strategic Partnership:

• Collaborate closely with the CEO and Board of Directors to shape corporate strategy and decision-making.
• Support business development initiatives, including partnerships, mergers, and acquisitions.
• Represent the company to external stakeholders, including investors, regulators, and industry partners.

Talent & Culture:

• Foster a culture of accountability, innovation, and collaboration across all managed functions.
• Mentor and develop high-performing teams to strengthen organizational capabilities.

Job Requirements

• Minimum of 10 years’ experience in senior financial leadership roles within publicly listed companies.
• Strong background in healthcare, medical devices, or related industries preferred.
• Exceptional financial acumen with deep knowledge of corporate governance and compliance.
• Strong leadership, communication, and interpersonal skills with the ability to influence at all levels.
• Strategic thinker with hands-on execution capability.
• Experience in supply chain optimization and digital transformation initiatives.
• Ability to thrive in a dynamic, fast-paced, and regulated industry environment.

Benefits

• Competitive Salary.
• THR.
• BPJS Kesehatan & Ketenagakerjaan.
• Medical Allowances.
• Working Tools Provided.

About the company

Geekhunter is hiring on behalf of our client, a distinguished medical diagnostic company in Indonesia, recognised for its expertise in medical equipment, pharmaceuticals, and biotechnology.

Job Responsibilities

• Develop strategies and operational policies for the FAS department in alignment with company targets, customer needs, and the direction of product and technical service development. 
• Translate corporate strategies into periodic work plans and activity priorities for FAS (training, troubleshooting, customer engagement), ensuring effective implementation across all operational areas.
• Define resource allocation and team task distribution based on workload, competencies, and case urgency to deliver optimal technical responses to customers.
• Lead cross-departmental coordination (Sales, Marketing, Finance, Legal, Supply Chain & Logistics, and Principals) to synchronize technical support strategies, scientific promotional activities, and integrated resolution of field issues.
• Oversee troubleshooting and training activities carried out by the FAS team, ensuring effectiveness, timely case resolution, and customer satisfaction in line with the Service Level Agreement (SLA).
• Safeguard the accuracy and completeness of technical documentation, including ticket manuals, activity reports, and training forms, while ensuring compliance with company systems and procedures.
• Conduct evaluation and validation of weekly, monthly, and special FAS project reports, and prepare strategic performance reports for submission to the Technical Support Manager or senior management.
• Lead internal coordination meetings and FAS team performance reviews, addressing KPI achievements, technical challenges, and follow-up improvement plans.
• Foster team competency development through coaching, mentoring, performance evaluation, and internal training programs to ensure technical readiness and professionalism.
• Analyze and report key technical performance indicators (KPIs) such as First Call Resolution (FCR), Customer Feedback, and Machine Uptime to support data-driven decision-making and service quality improvement.
• Plan, manage, and control the FAS operational budget, covering training needs, business travel, equipment/consumables, and petty cash expenditures, in line with company efficiency policies.
• Manage relationships with principals and vendors, including claim processes, component replacements, and communication regarding technical issues or product updates.
• Ensure continuity and updates of company technical documents, including SOPs, product guides, and technical presentation materials on internal platforms (Teams or other systems), keeping them relevant and compliant with the latest standards.
• Play an active role in long-term planning for the Technical Support division, including service innovation, efficiency improvement, and the development of digital-based technical support systems.

Job Requirements

• Bachelor’s degree (minimum) in Biology, Biotechnology, Biomedical Sciences, or related fields. A master’s degree is an advantage, particularly in biotechnology or health sciences.
• At least 5–7 years of experience in product application, laboratory, or technical fields, with a minimum of 2 years in a supervisory or managerial role.
• Strong knowledge of diagnostic instruments and product applications (molecular diagnostics, life science tools, etc.). 
• Understanding of troubleshooting systems, training, and service support.
• Ability to analyse technical performance data and customer service metrics (FCR, uptime, customer feedback).

Benefits

• Competitive Salary.
• THR.
• BPJS Kesehatan & Ketenagakerjaan.
• Medical Allowances.
• Working Tools Provided.

About the company

Geekhunter is hiring on behalf of our client, a distinguished medical diagnostic company in Indonesia, recognised for its expertise in medical equipment, pharmaceuticals, and biotechnology.

Job Responsibilities

• Supervise all equipment installation activities, ensuring timeliness, quality, and workplace safety. 
• Establish and evaluate installation standards and procedures in line with company policies. 
• Develop, monitor, and evaluate preventive and annual maintenance schedules to meet standards and SLA requirements. 
• Analyze maintenance outcomes to enhance efficiency and equipment reliability.
• Oversee onsite and workshop repair activities, set work priorities, approve technical actions and critical spare part usage, and ensure repair timelines meet SLA targets.
• Ensure the application of QC procedures for both new and refurbished equipment.
• Review QC results and ensure appropriate follow-up actions are taken on quality findings.
• Compile weekly and monthly reports from supervisors, analyze equipment performance and team effectiveness, and prepare departmental performance reports for submission to management.
• Monitor the availability, distribution, and utilization of spare parts. 
• Approve procurement of critical components, control costs, and coordinate with logistics/procurement to maintain stock efficiency.
• Design and implement refresh training programs to strengthen the technical competencies of the team. 
• Ensure work standards, technical certifications, and personnel development requirements are fulfilled.
• Lead, guide, and evaluate the performance of Supervisors and Field Service Engineers. Set individual and team KPIs, manage technical escalations, and ensure compliance with SOPs and safety standards.
• Formulate strategies to improve after-sales service, operational efficiency, and customer satisfaction. 
• Handle key client concerns, conduct service evaluations, and coordinate with cross-functional management teams.

Job Requirements

• Bachelor’s degree (minimum) in Electromedical Engineering, Mechatronics, Instrumentation, or related science/engineering fields. A master’s degree is an advantage, particularly in electromedical engineering, instrumentation, or technical management.
• 7–8 years of experience in technical services, product applications, or after-sales support for industrial/medical equipment, with at least 2 years in a supervisory or managerial role. 
• Proficiency in the principles of operation, installation, maintenance, and repair of technical equipment. 
• Strong understanding of troubleshooting systems, QC, training, and service support.
• Ability to analyse technical performance and service data (e.g., uptime, FCR, customer feedback).
• Skilled in evaluating spare part utilisation and optimising technical team operations.

Benefits

• Competitive Salary.
• THR.
• BPJS Kesehatan & Ketenagakerjaan.
• Medical Allowances.
• Working Tools Provided.