Job Description

About the company

Founded in 2013, our client is a prominent global provider of smart devices. Our client’s mission is to become a renowned tech brand worldwide, enabling smart living for everyone, across all scenarios and channels. With a strong emphasis on innovation, quality, and service, our client is committed to advancing technology that empowers individuals globally. Through our extensive R&D efforts and cutting-edge technologies, we aim to create a smarter, more connected world for all with our range of innovative products.

Job Responsibilities

• Develop, customize, and publish mobile learning modules on the mobile learning platform.
• Manage the publication schedule to provide Retail learners with a seamless learning experience.
• Monitor and analyze completion rates, ensuring at least 90% module completion, identifying unusual learning trends, and reporting findings to management and the Learning Team.
• Collaborate with teams such as Sales and Product to identify learning needs and emphasize essential product features.
• Design and tailor learning modules specifically for Retail Learning Partners.
• Organize and prepare all necessary materials in advance of training events.
• Support post-training activities by administering quizzes and collecting feedback for continuous improvement.
• Coordinate the monthly learning schedule with the Learning Team and communicate upcoming learning activities.
• Maintain attendance records and update the Learning calendar.
• Record training data for attendance, new hires, and terminations in the Learning database.

Job Requirements

• Bachelor’s degree in a relevant field, preferably with experience in the mobile phone or consumer electronics industry.
• At least 5 years of experience in solution-based customer support, with a solid grasp of complex sales processes.
• Ability to exceed industry standards through creativity, dynamic problem-solving, and adaptability to new technical areas.
• Strong problem-solving skills.
• Excellent teamwork and interpersonal abilities.

What We Offer

• A friendly, team-oriented atmosphere.
• Engaging and challenging international work environment.
• Open-minded, flexible management, and a committed team.
• Opportunity for personal growth in a high-potential company.