Job Description

About the company

Geekhunter is hiring on behalf of our client, a leading provider of data management infrastructure, cloud services, data warehouses, and analytics platforms with a global presence.

Job Responsibilities

• Respond to customer inquiries and technical problems through a web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. 
• Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company

Job Requirements

• Any Graduate
• Strong foundational knowledge of Microsoft Windows server platforms (2016/2019/2022)
• Emphasising Windows server administration, Active Directory, IIS, RDS, and Group Policy Objects (GPO) in enterprise environments.
• Familiarity with Linux systems (RHEL, CentOS) and basic network administration.
• Exposure to MacOS systems and administration.
• Understanding of major communication and authentication protocols, including HTTP, LDAPs, SAML, SIEM, REST API, RADIUS, SFTP, TLS/SSL, and SSH.
• Technical troubleshooting skills with the ability to isolate and resolve root causes.
• Eagerness to learn and adapt to new products and technologies.
• Strong problem-solving skills and analytical thinking.
• Effective communication skills for interacting with colleagues and providing exceptional
• Ability to work independently and collaboratively as part of a domestic and international team.
• Willingness to participate in on-call rotation to provide 24/7 customer support.
• Familiar with privileged access management (PAM) tools is an advantage!
• Has experience in Cyber Security Product 
• Minimum B1 English Level

Benefits

• Competitive Salary
• Working Tools Provided
• 1x Meals Provided
• BPJS Kesehatan, Ketenagakerjaan, and THR Provided
• Private Health Insurance Provided