Job title: L2 Support Engineer
Job type: Permanent
Industry: IT
Location: Jakarta Office
Job ID: 41827

Job Description

About the company

Geekhunter is hiring on behalf of our client, a leading provider of data management infrastructure, cloud services, data warehouses, and analytics platforms with a global presence.

 

Job Responsibilities

  • Respond to customer inquiries and technical problems through a web portal, live sessions, and telephone.

  • Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.

  • Document all technical inquiries. 

  • Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.

  • Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company

 

Job Requirements

  • Any Graduate

  • Strong foundational knowledge of Microsoft Windows server platforms(2016/2019/2022)

  • Emphasising Windows server administration, Active Directory, IIS, RDS, and Group Policy Objects (GPO) in enterprise environments.

  • Familiarity with Linux systems (RHEL, CentOS) and basic network administration.

  • Exposure to MacOS systems and administration.

  • Understanding of major communication and authentication protocols, including HTTP, LDAPs, SAML, SIEM, REST API, RADIUS, SFTP, TLS/SSL, and SSH.

  • Technical troubleshooting skills with the ability to isolate and resolve root causes.

  • Eagerness to learn and adapt to new products and technologies.

  • Strong problem-solving skills and analytical thinking.

  • Effective communication skills for interacting with colleagues and providing exceptional

  • Ability to work independently and collaboratively as part of a domestic and international team.

  • Willingness to participate in on-call rotation to provide 24/7 customer support.

  • Familiar with privileged access management (PAM) tools is an advantage!

  • Has experience in Cyber Security Product 

  • Minimum B1 English Level

 

Benefits

  • Competitive Salary

  • Working Tools Provided

  • 1x Meals Provided

  • BPJS Kesehatan, Ketenagakerjaan, and THR Provided

  • Private Health Insurance Provided