Job Description
About the company
Geekhunter is hiring on behalf of our client, a leading provider of data management infrastructure, cloud services, data warehouses, and analytics platforms with a global presence.
Job Responsibilities
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Respond to customer inquiries and technical problems through a web portal, live sessions, and telephone.
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Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
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Document all technical inquiries.
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Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
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Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company
Job Requirements
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Any Graduate
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Strong foundational knowledge of Microsoft Windows server platforms(2016/2019/2022)
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Emphasising Windows server administration, Active Directory, IIS, RDS, and Group Policy Objects (GPO) in enterprise environments.
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Familiarity with Linux systems (RHEL, CentOS) and basic network administration.
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Exposure to MacOS systems and administration.
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Understanding of major communication and authentication protocols, including HTTP, LDAPs, SAML, SIEM, REST API, RADIUS, SFTP, TLS/SSL, and SSH.
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Technical troubleshooting skills with the ability to isolate and resolve root causes.
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Eagerness to learn and adapt to new products and technologies.
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Strong problem-solving skills and analytical thinking.
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Effective communication skills for interacting with colleagues and providing exceptional
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Ability to work independently and collaboratively as part of a domestic and international team.
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Willingness to participate in on-call rotation to provide 24/7 customer support.
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Familiar with privileged access management (PAM) tools is an advantage!
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Has experience in Cyber Security Product
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Minimum B1 English Level
Benefits
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Competitive Salary
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Working Tools Provided
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1x Meals Provided
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BPJS Kesehatan, Ketenagakerjaan, and THR Provided
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Private Health Insurance Provided