Job Description

About the company

Geekhunter is hiring on behalf of our client, a company that stands as a premier developer of luxury real estate in Bali, renowned for its commitment to excellence and innovation in the sector.

Job Responsibilities

• Serve as the primary point of contact for client inquiries, ensuring a seamless resolution process and maintaining high levels of customer satisfaction.
• Conduct both online and offline meetings with clients—primarily Russian-speaking—to address concerns, provide assistance, and strengthen relationships.
• Support clients with payment procedures and respond to financial inquiries in a professional and transparent manner.
• Provide regular updates and detailed reports to the Head of Department regarding client interactions and resolution progress.
• Collaborate with internal departments to facilitate timely and effective responses to client needs.
• Communicate project details clearly, addressing client questions in a professional, supportive, and customer-oriented manner.
  
  

Job Requirements

• Minimum of 1–2 years of experience in customer service or a related field.
• Fluent in both English and Russian, with strong written and verbal communication skills.
• Demonstrated ability to effectively solve problems and manage conflict resolution.
• Excellent interpersonal skills, with a professional and customer-focused approach.
• Capable of performing well in high-pressure environments while managing multiple tasks efficiently.
• Strong organizational skills and keen attention to detail.
• Positive attitude with a commitment to delivering exceptional customer service.

Benefits

• Competitive Salary
• Commission based on Performance
• Working Tools provided
• BPJS Ketenagakerjaan & Kesehatan
• THR