Job Description

About the company

Geekhunter is recruiting on behalf of a client that seamlessly blends art, business, and culture into a distinctive brand ecosystem. Their portfolio spans jewelry, specialty coffee, photography, and podcasting, each crafted to inspire creativity and connection.

Job Responsibilities

Looking for an experienced and driven Operations & Business Development Manager to lead daily operations and spearhead growth for our specialty coffee café in Bali. The majority of your time will be focused on business development - driving revenue, building partnerships, expanding our customer base, and creating new opportunities for the brand. The remaining part of the role will be dedicated to overseeing smooth, high-quality café operations. This is an exciting opportunity for someone who combines the organisational skill of a strong operator with the creativity and initiative of a growth-focused entrepreneur.

• Business Development
  • Identify, pursue, and secure new revenue opportunities - from wholesale accounts to events, collaborations, and retail expansions.
  • Build and maintain strong relationships with local businesses, and strategic partners.
  • Create and drive marketing campaigns that drive footfall and increase brand awareness.
  • Develop seasonal promotions, loyalty programs, and cross-promotions with partners.
  • Research market trends and competitor activity to stay ahead of opportunities.
  • Oversee digital marketing efforts, including social media strategies and paid campaigns.
• Operations & Business Management
  • Oversee day-to-day operations, ensuring smooth and efficient service.
  • Maintain high standards in coffee quality and overall customer experience.
  • Track and analyse sales, costs & profitability, implementing improvements as needed.
  • Ensure compliance with legal regulations.
• Team Leadership & Development
  • Recruit, train, and lead a high-performing café team.
  • Foster a positive and collaborative work culture.
  • Set performance targets and provide coaching and feedback to staff.
• Customer Experience & Brand Representation
  • Maintain exceptional customer service and engagement standards.
  • Handle customer inquiries, feedback, and complaints with professionalism.
  • Organise and oversee community events, coffee tastings, and educational sessions.
  • Develop and drive marketing strategies to enhance footfall and revenue diversification.

Job Requirements

• Proven track record in business development - minimum 5 years in a growth-focused role within hospitality, F&B, coffee, or a related industry.
• Demonstrated success in securing partnerships, increasing sales, and launching marketing campaigns that deliver measurable results.
• Strong leadership and team management skills - able to inspire, coach, and lead a highperforming service team.
• Deep understanding of brand-building and customer experience design in a premium hospitality environment.
• Excellent organisational and problem-solving skills - able to balance operational oversight with strategic growth priorities.
• Financial acumen - experience with budgeting, forecasting, and identifying new revenue streams, alongside cost control and inventory management 
• Customer-focused mindset - ability to build a loyal, engaged community through both in-person and digital touchpoints.
• Tech-savvy and adaptable - skilled with POS systems, CRM tools, ordering platforms, and social media management.
• Fluent in English and Bahasa Indonesia.

Perks & Work Environment

• Competitive salary with performance incentives.
• Opportunities for professional development and coffee training.
• A chance to be part of an exciting specialty coffee culture in Bali.

Benefits

• Opportunity to work with a dynamic and innovative team.
• Professional development and career growth opportunities.
• THR, BPJS-K, BPJS-TK, Bonus