Job title: Digital Sales & Customer Success
Job type: Permanent
Job ID: 45176

Job Description

About the company

Geekhunter is hiring on behalf of our client, with a core business in consultancy and financial technology. 

Job Responsibilities

Digital Sales & Client Conversion 

  • Actively drive digital sales for Dana Talangan, meeting targets of IDR 2B monthly disbursement and ≥15 new clients with the help of the growth/ marketing team.
  • Ensure an application-to-disbursal conversion rate of ≥80% and IPA Rate ≥7%
  • Utilize CRM/LMS for pipeline management and perform proactive follow-ups to accelerate closing.

Customer Success & Retention 

  • Meet SLA: Email replies within 2 working hours, WhatsApp/IG cleared daily with zero backlog.
  • Handle escalations and client concerns proactively to deliver a seamless experience.
  • Document at least 2 customer success stories per quarter demonstrating empathy and solution-driven support.

Cross-Functional Collaboration

  • Share marketing insights from client conversations—minimum 2 per month.
  • Collaborate with Risk and Credit Ops to ensure 100% SLA compliance for documentation collection.
  • Participate in system audits (CRM, AI Agent, LOS) with at least 3 actionable insights per quarter.
  • Participate in at least 1 cross-team project each quarter (e.g., campaign design, pre-approval flow, educational content).

Job Requirements

  • Education at least a Bachelor’s degree from a reputable university (Economics, Finance, Management, or related fields) with strong academic and analytical skills.
  • Mandatory 2–3 years of telesales experience in a fast-growing bank or fintech company, specifically selling loan products (KTA, credit, etc.), with a proven track record of achieving targets.
  • Proven ability in consultative selling—understanding client needs, tailoring solutions, and building trusted relationships.
  • Excellent written and verbal communication—persuasive, empathetic, and customer-centric.
  • Able to communicate in English (mandatory).
  • Strong familiarity with CRM/LMS, sales pipeline management, funnel conversion, and analytics.
  • Highly target-oriented, detail-focused, and structured in execution.
  • Proactive in identifying process improvements and automation opportunities.
  • Collaborative and able to work cross-functionally; adaptable to digital tools and agile workflows.
  • High emotional intelligence and commitment to exceptional client experience.
  • Willing to work on a shifting schedule as required by the manager.