Job Description

Overview

Geekhunter is hiring on behalf of our partner's client, an event management company.

We are looking for an enthusiastic and motivated Applications Support team member to join our Commercial Applications team. This role will primarily focus on supporting the LiveBuzz application, with occasional interactions across Salesforce and other connected applications. Using Jira (or a similar modern ticketing system), you will manage incidents, service requests, and planned work while building your expertise to become the primary support contact for LiveBuzz across our global organisation.

This is an ideal opportunity for someone with 1–2 years of experience in a Service Desk environment who is ready to step up from a Level 1 role into a Level 2 style position. You’ll gain hands-on experience working in a collaborative team that supports multiple commercial applications, while developing towards owning LiveBuzz support and driving improvements in the future.

Responsibilities

• Act as the first point of escalation and primary support contact for the LiveBuzz application, ensuring timely resolution of incidents and service requests.
• Investigate and resolve incidents where no known workaround exists, escalating to vendor support when required.
• Collaborate with other members of the Commercial Applications team who support Salesforce Sales Cloud, Marketing Cloud, ADvendio, and other connected systems.
• Manage work through Jira (or similar), ensuring clear notes, status updates, and ticket handovers across global teams.
• Execute planned work and follow standard operating procedures to maintain system stability.
• Write, maintain, and improve internal knowledge base articles and user-facing documentation.
• Support ongoing application maintenance, including user account management, permissions, and small configuration tasks where appropriate.
• Coordinate effectively with vendors to ensure issues are resolved and service levels are maintained.
• Contribute to team meetings, knowledge-sharing sessions, and collaborative problem-solving across the wider Applications team.
• Work from our London office two days per week on a regular pattern agreed with the team.

Requirements

• 1–2 years’ experience in a Service Desk or Application Support role.
• Familiarity with incident, problem, and service request management processes.
• Experience using Jira or another modern ticketing system.
• Strong problem-solving skills, with the ability to investigate unfamiliar issues methodically.
• Excellent written and verbal communication skills, including documenting work for both technical and non-technical audiences.
• Ability to manage and prioritise workload independently while collaborating effectively within a team.
• A proactive mindset with an eagerness to learn and take ownership of new applications.
• Upskill new team members that may join to assist in supporting of LiveBuzz

Nice-to-Haves

• Experience supporting LiveBuzz or Salesforce.
• Knowledge of CRM or event management applications.
• Understanding of ITIL practices.
• Previous involvement in vendor management or application improvement initiatives.

Skills & Tools You Will Use and Learn

• LiveBuzz
• Salesforce (Sales Cloud, Marketing Cloud)
• ADvendio
• Atlassian Jira & Confluence
• Other connected commercial applications
• Knowledge management and documentation tools