Job Description

We are seeking a Service Engineer to support diagnostic imaging products, including CR, DR, and X-ray systems with console, with potential future exposure to PACS.

This role is responsible for on-site installation, system setup, troubleshooting, and post-installation support. The Service Engineer is expected to take a proactive after-sales approach, ensuring customer success while strengthening long-term relationships, brand trust, and service reputation.

Key Responsibilities

• Perform on-site installation, configuration, and commissioning of CR, DR, and X-ray systems, including system consoles
• Provide troubleshooting, corrective maintenance, and technical support after installation
• Conduct preventive maintenance and system performance checks
• Act as a technical point of contact for customers, ensuring system reliability and uptime
• Proactively support customers post-installation to enhance satisfaction, loyalty, and overall service experience
• Collaborate closely with internal teams and colleagues to resolve technical issues efficiently
• Prepare service reports and maintain proper technical documentation
• Job Requirements

Required Qualifications

• Diploma or Bachelor’s degree in Electro-Medical Engineering or related field
• Certified Electro Medical Engineer (ATEM)
• Hands-on experience as a Service Engineer for general X-ray systems
• Good English communication skills (written and spoken)
• Able to work independently on customer sites

Desired Profile

• Open communicator who works well with colleagues and customers to achieve team goals
• Proactive, self-driven, and customer-oriented
• Able to think independently and take initiative in solving technical problems
• Strong sense of responsibility and service mindset

Preferred Qualifications

• Experience working with global leading principals of X-ray diagnostic devices
• Exposure to PACS systems is an advantage