Job Description
About the company
Geekhunter is hiring on behalf of our client, an Independent Software Provider offering comprehensive end-to-end solutions tailored for financial businesses.
Job Responsibilities
- Develop and define the strategic direction and business roadmap for the SaaS business unit in alignment with the company’s vision.
- Develop and execute go-to-market strategies for SaaS products and services.
- Manage and be accountable for achieving revenue, gross profit, net profit, and resource utilization targets.
- Identify new business opportunities, explore new market segments, and expand strategic client networks within multifinance, banking, fintech, and enterprise industries.
- Ensure all services operate effectively and efficiently while meeting agreed Service Level Agreements (SLAs).
- Oversee the end-to-end operational processes of the SaaS business.
- Drive continuous improvement initiatives across SOPs, operational workflows, and quality standards.
- Maintain long-term business relationships with strategic clients and provide support for escalated issues.
- Collaborate closely with the Sales & Commercial team on pricing strategies, proposals, contracts, and large-scale negotiations.
- Lead teams to respond effectively to client needs and improve client satisfaction and retention.
- Represent the company in internal meetings, external engagements, and industry forums.
- Lead, direct, and develop cross-functional teams.
- Establish KPIs for each department and conduct monthly and annual performance evaluations.
- Provide coaching and mentoring to enhance team competency and productivity.
- Build a collaborative work culture focused on ownership, agility, and service quality.
- Prepare and present monthly business unit performance reports to the Board of Management (BoM).
- Ensure all operations comply with company regulations, legal requirements, NDA/NCA agreements, and professional ethical standards.
- Contribute to annual budgeting processes and monitor business unit cost realization.
Job Requirements
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field; MBA is a plus.
- 8–12 years of experience in the SaaS industry.
- Proven experience leading cross-functional teams of at least 10–20 members.
- Strong experience in P&L management, operations, and business development is highly preferred.
- Strong business acumen in SaaS business models.
- Ability to analyze operational data including utilization, margins, SLAs, productivity, and manpower planning.
- Strong negotiation skills, proposal management experience, and client engagement capabilities.
- Strategic thinker with strong execution skills.
- Demonstrated leadership, coaching ability, and experience managing multi-divisional teams.
- Excellent communication and stakeholder management skills.
- Strong problem-solving, conflict management, and decision-making abilities.
- Adaptable to change and committed to continuous improvement.
Benefits
- Annual Performance Bonus
- THR (Religious Holiday Allowance)
- Health reimbursement
- BPJS (Social Security & Health Insurance)
- Meal allowance
- Transportation allowance
- Telecommunication allowance