Job Description

About the company

Geekhunter is hiring on behalf of our client, a leading provider of data management infrastructure, cloud services, data warehouses, and analytics platforms with a global presence.

Job Responsibilities

• Serve as the primary point of contact for clients, maintaining strong relationships and ensuring their satisfaction.

• Collaborate with clients to understand their needs, address concerns, and implement tailored solutions

• Leverage knowledge of networking, O365, and Active Directory to guide the team effectively.

• Address escalations when necessary.

• Lead and manage projects related to IAM operations, ensuring timely and successful delivery.

• Coordinate cross-functional teams to achieve project objectives.

• Identify and mitigate risks to ensure smooth project execution.

• Drive continuous improvement initiatives to optimize operational workflows and service delivery.

• Contribute to strategic planning for scaling operations and adopting new technologies.

• Prepare periodic operational and project status reports for senior management.

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant certifications are a plus.

• 15+ years of experience in IT operations or service delivery, including 3+ years in a leadership role.

• Proven experience managing Identification and Access Management (IAM) helpdesk teams is highly desirable.

• Exposure to networking, O365, and Active Directory is an added advantage.

• Strong leadership and team management abilities.

• Excellent client relationship management and communication skills.

• Expertise in project management methodologies and tools.

• Analytical mindset with a focus on process optimization and problem-solving.

Benefits

• Competitive Salary

• Working Tools Provided

• 1x Meals Provided

• BPJS Kesehatan, Ketenagakerjaan, and THR Provided

• Private Health Insurance Provided