About the company

Geekhunter is hiring on behalf of our client, a Global media & information Services Company.

We're looking for an experienced Principal Product Manager to lead the overall experience of the company's flagship mobile app. This is a rare opportunity for someone to bring their subject matter expertise to shape the product and culture at a point of real change and momentum in the company's organizations and to take up a leadership position for the Product and Technology business in Asia.

Job Responsibilities

• Lead on the overall customer experience within the mobile app - ensuring it is best in class and that all the mission based teams that contribute to the app are coordinated and strategically aligned.
• Own the relationships with partners and providers in the mobile space - Google, Apple, etc.
• Lead the product agenda in Asia - working hand-in-glove with the Engineering teams to ensure we are building to modern standards and performance.
• Set and deliver metrics and KPIs for the app experience. Work with the data and insights team to ensure correct data is being captured and analysed as part of ongoing data-driven processes.
• Represent the entire App roadmap and prioritisation to senior management.
• Conversely, have a thorough understanding of priorities so that the business can achieve ‘follow the sun’ development, and there is no delay in work being done by Asia based teams.

Experience Requirements

• Have demonstrable experience defining key customer journeys and associated optimisations of the mobile product experience, and refine them through testing and research. You will bring experience of a test-and-learn development culture. Have experience with app stores and practices around them.
• Setting clear priorities to achieve customer and business needs with the team, and rally the team around them.
• C-Level experience with communicating and presenting clearly and succinctly.
• Partnering with Editorial functions and Product Design to create intuitive and delightful content discovery.
• Partnering with engineering, design, delivery and business stakeholders to achieve an optimal product experience. Be comfortable working in close collaboration to define requirements, ideate hypotheses, develop solutions and optimise our products.
• Confidently lead and collaborate with your teams of designers, developers, QA and delivery leads, using Agile methodologies to their full potential
• Comfortable with every stage of the customer lifecycle - from ASO / acquisition, push notifications, through to conversion, and retention. Understanding the dynamic between free visitors, registered customers, and subscribers, and how critical the apps are to customer engagement and retention.

Ideal Skill

• Builder: Someone who has built great products and user journeys that are frictionless and functional
• Listener: A great listener who can understand user and business needs
• Documenter: Someone strong on documenting user stories, use cases, workflows, requirements and dependencies
• Leader: Adept at setting strategy, evangelising the products across the organisation, leading and coaching product managers, and escalating where necessary
• Communicator: A great communicator who is able to explain their vision of what the product needs to do both to internal technology teams and cross-functional stakeholders
• Technical: Someone who can get into the tech details of a back-end platform or product to understand how to get the most out of it
• Curious: Someone who is interested in asking the right questions with the goal of producing quality results
• Humble: Someone who will seek opportunities to learn and grow your hard and soft skills through feedback and self-reflection

Additional Information

• Reports to VP of Customer Products
• This is a senior individual contributor role, but with 4-5 squads working across the mobile space there are substantial responsibility to coordinate and direct the direction of travel
• Close working with senior functional stakeholders across a matrix structure, particularly across Product, Editorial, Technology and Data

Perks

• THR
• BPJS Kesehatan & Ketenagakerjaan
• Private Health Insurance (cover family)
• Annual leaves up to 20 days (depend on your level)
• Remote First Policy (WFH from Jabodetabek/Bandung)

About the company

Geekhunter is hiring on behalf of our client, a technology-based financial system company. This company has leveraged its business in Southeast Asia. 

Job Responsibilities

• Develop and implement a comprehensive national B2B sales strategy to drive customer acquisition and revenue growth. Lead, mentor, and empower the sales team by setting performance targets, tracking progress, and providing coaching for continuous improvement.
• Establish and nurture strong relationships with key clients and strategic partners.
• Identify emerging market segments, evolving customer needs, and new sales opportunities to expand business reach.
• Manage end-to-end business operations, ensuring seamless onboarding, service delivery, and customer support.
• Streamline processes across the sales-to-service lifecycle to enhance efficiency and optimize customer satisfaction.
• Collaborate closely with product, technology, and compliance teams to refine operational workflows and uphold service quality standards.
• Translate the company’s vision into actionable business strategies for sales and operations across Southeast Asia (Malaysia, Indonesia, Singapore, and the Philippines).
• Provide valuable market insights and strategic feedback to product and leadership teams to inform decision-making.
• Oversee full P&L accountability, managing revenue, costs, margins, and EBITDA to drive financial performance.
• Ensure adherence to regulatory requirements and internal policies, maintaining compliance across all business functions.

Job Requirements

• 10+ years of experience in B2B fintech, financial services, SaaS, or a closely related industry.
• Proven track record of driving commercial success, scaling teams, and achieving revenue targets within the Southeast Asia market.
• Deep understanding of fintech business models, including embedded finance, APIs, and digital banking solutions.
• Demonstrated ability to manage complex client relationships and foster strategic partnerships.
• Strong analytical and strategic thinking skills, with expertise in business acumen, data literacy, and negotiation.
• Exceptional leadership and communication skills, with experience managing cross-functional teams.
• Familiarity with fintech regulatory frameworks, including KYC, AML, and licensing requirements.

Benefits

• Competitive Salary
• THR
• BPJS Ketenagakerjaan & BPJS Kesehatan
• Medical Reimbursement
• Working tools provided
• 20 days of annual leave
• Performance-based incentives.

About the company

Geekhunter is hiring on behalf of our client, with core business is consultancy and financial technology. 

Job Responsibilities

Seek a detail-oriented and proactive Credit Operations Analyst/Associate, or Assistant Manager with 3-8 years of relevant experience in lending and payment operations. The ideal candidate will possess strong negotiation abilities, a deep understanding of credit documentation, and hands-on expertise in document collection and verification processes.

• Credit Documentation Management
  • Review, verify, and manage credit-related documents, including Loan Agreements, Covenants, Direct Debit Mandates, Debt Confirmations, and other contractual paperwork.
  • Ensure all documentation complies with internal policies and regulatory standards before loan disbursement and settlements.
  • Maintain substantial regulatory risk and oversight for all legal and credit documentation.
  • Support internal and external audits by providing accurate and timely documentation.
• Client Negotiation & Document Collection
  • Negotiate documentation timelines and requirements with clients and internal stakeholders to ensure alignment with business goals and KPI.
  • Build strong relationships with clients and act as the primary point of contact for all disbursement, settlements, and documentation-related queries.
• Lending, Payment Operations, and Collections
  • Process loan disbursements, repayments, and payment reconciliations in close coordination with the risk and finance teams.
  • Identify operational bottlenecks and propose actionable solutions to enhance efficiency in the disbursal and settlement process using the third-party platforms.
  • Monitor scheduled payments and ensure compliance with payment terms and covenants.
  • Help in assisting and building the collection infrastructure by laying down SOPs 
  • Build a strong connection with clients and make regular reminder calls to clients to ensure timely repayments.
  • Ensure mandatory field/client visits are done for the assigned client portfolio if the timely repayments are not made.
• Reporting & Documentation Tracking
  • Maintain accurate records of all document submissions, approvals, and exceptions
  • Build and generate frequent, regular reports for management on document status, payment schedules, and covenant compliance.
  • Foster a collaborative and high-performing work environment.

Job Requirements

• Bachelor’s degree in Finance, Commerce, Business Administration, or a related field.
• 3-8 years of proven experience in credit operations, payment operations, and collections.
• Mandatory experience working in NBFCs, banks, fintech, and P2P lending companies.
• Good command of Bahasa Indonesia and English (Mandatory).
• Mandatory strong proficiency with Data and MS Excel.
• Strong understanding of credit documentation, including Loan Agreements, Covenants, Direct Debit Mandates, Debt Confirmations, and related contracts.
• Excellent client interaction and negotiation skills.
• Experience in collection and recovery is a strong added advantage.
• Ability to work under pressure and handle multiple cases simultaneously.
• Familiarity with digital document management systems, automated lending platforms, and CRMs.
• Working knowledge of regulatory frameworks and industry best practices in credit and lending.

Benefits

• Opportunity to work with a dynamic and innovative team.
• Professional development and career growth opportunities.
• A collaborative and inclusive work environment.
• The chance to significantly impact the financial health of borrowers (businesses and consumers) across the South East Asia.

About the company

Geekhunter is hiring on behalf of our client, a globally recognised CFD brokerage firm with more than 15 years of expertise in the market.

Job Responsibilities

• Serve as the primary liaison between the Country Manager and internal/external stakeholders, ensuring timely and precise message delivery. Facilitate seamless communication in English and Chinese between the Country Manager and global departments, including translation of written and verbal exchanges.
• Oversee project timelines, track progress, monitor deadlines, and provide regular updates to the Country Manager.
• Manage the Country Manager’s daily schedule, coordinating meetings, preparing agendas, arranging travel, documenting meeting minutes, and ensuring follow-ups on critical actions.
• Draft, edit, and refine correspondence, reports, presentations, and other documents in both Chinese and English.
• Maintain and organize confidential files and records for efficient access and retrieval.
• Assist in the preparation of reports and presentations for management discussions and reviews.
• Offer financial analysis and reporting support as required.
• Handle travel arrangements, including occasional international trips.
• Provide additional support to the Country Manager on various tasks and special assignments.

Job Requirements

• Bachelor’s degree in Chinese Literature, Business Administration, Management, or a related field. Previous experience as a Personal Assistant (PA) or Project Management Officer (PMO) is preferred, but fresh graduates are welcome.
• Proficiency in Mandarin and English (spoken and written) is mandatory.
• Strong organizational and multitasking abilities, with a proactive approach to task prioritization.
• Comfortable working across departments and supporting managerial or executive roles.
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with project management tools and software.
• Ability to uphold confidentiality and manage sensitive information discreetly.
• Capable of working independently as well as collaborating within a team.
• Strong problem-solving and analytical skills.
• Willingness to work on-site in Jakarta.
• Experience in the financial sector is advantageous.
• Understanding of regional business dynamics and market trends.
• This position may require occasional international travel.

Benefits

• Competitive Salary
• Annual Bonus
• Festival Gift (3x per year)
• Birthday Celebration & Birthday Gift
• Team Building (Every 2 months)
• Reimbursement Available (Subject to Applicable Terms)

Production Manager

About the company

Geekhunter is hiring on behalf of our client, a leading tire manufacturer in Indonesia. Founded in 1996, the company operates a factory near a mountainside in Citeureup, Bogor, covering 208,000 sqm. They produce a range of high-performance passenger car radial tires, light truck radial tires, and truck and bus conventional tires. With a commitment to safety, innovation, creativity, and customer orientation, the company has successfully exported to over 90 countries and holds numerous certifications, including ECE, DOT, and ISO 9001.

Job Responsibilities

• Bertanggung jawab atas seluruh operasional produksi ban, mulai dari perencanaan hingga pengiriman.
• Mengembangkan dan mengimplementasikan rencana produksi, strategi, dan kebijakan untuk meningkatkan produktivitas dan meminimalkan pemborosan.
• Memastikan target produksi, standar kualitas, dan efisiensi biaya tercapai.
• Memantau dan menganalisis data produksi untuk mengidentifikasi area yang perlu ditingkatkan dan mengimplementasikan solusi yang efektif.
• Mengelola dan mengoordinasikan tim produksi, termasuk supervisor dan operator, untuk menumbuhkan budaya perbaikan berkelanjutan.
• Memastikan kepatuhan terhadap semua standar keselamatan, lingkungan, dan kualitas yang relevan.
• Berkolaborasi dengan departemen lain seperti pengadaan, quality control, dan pemeliharaan untuk memastikan kelancaran operasional.
• Mengembangkan dan mengelola anggaran produksi.
• Memastikan ketersediaan bahan baku dan komponen yang dibutuhkan untuk proses produksi.
• Mengelola pemeliharaan mesin dan peralatan produksi untuk meminimalkan downtime
• Melakukan analisis risiko dan mengembangkan tindakan pencegahan untuk masalah produksi.
• Memimpin dan memotivasi tim produksi melalui pelatihan, pembinaan, dan evaluasi kinerja.
• Menerapkan prinsip-prinsip lean manufacturing dan praktik terbaik lainnya untuk meningkatkan efisiensi.
• Menyusun laporan produksi secara berkala untuk manajemen.
• Berpartisipasi dalam pengembangan produk baru dan peningkatan proses produksi.
• Memastikan lingkungan kerja yang aman dan sehat bagi semua karyawan produksi.
• Menangani masalah dan keluhan yang terkait dengan produksi secara efektif.
• Mengembangkan dan memelihara hubungan yang baik dengan pemasok dan pihak eksternal terkait produksi.
• Berkontribusi pada pengembangan strategi bisnis secara keseluruhan dengan memberikan wawasan dan rekomendasi berdasarkan data produksi.
• Memastikan semua kegiatan produksi sesuai dengan peraturan dan perundang-undangan yang berlaku di indonesia.

Job Requirements

• Berpengalaman sebagai Manager Produksi minimal 15 tahun, di perusahaan manufaktur menjadi nilai tambah.
• Pendidikan minimal S1.
• Berpengalaman mengelola tim besar dan lintas fungsi.
• Memiliki kemampuan analitis dan pemecahan masalah yang baik.
• Memiliki kemampuan berkomunikasi yang baik, baik secara lisan maupun tulisan.
• Mampu untuk memimpin dan memotivasi tim serta mendorong peningkatan kinerja.
• Memiliki komitmen terhadap standar keselamatan dan praktik kerja yang aman.
• Mampu untuk mengelola anggaran dan memahami kontrol biaya.
• Kemampuan manajemen waktu dan multitasking yang baik.
• Mampu bekerja dibawah tekanan dan bersedia bekerja dalam situasi darurat.
• Memiliki pengetahuan yang baik mengenai regulasi industri terkait dan praktik terbaik.
• Bersedia untuk penempatan di Citeureup, Kabupaten Bogor.

     Benefits

• Competitive salary and benefits package
• THR, BPJS-K, BPJS-TK
• Working Tools Provided 

Engineering Manager Utility

About the company

Geekhunter is hiring on behalf of our client, a leading tire manufacturer in Indonesia. Founded in 1996, the company operates a factory near a mountainside in Citeureup, Bogor, covering 208,000 sqm. They produce a range of high-performance passenger car radial tires, light truck radial tires, and truck and bus conventional tires. With a commitment to safety, innovation, creativity, and customer orientation, the company has successfully exported to over 90 countries and holds numerous certifications, including ECE, DOT, and ISO 9001.

Job Responsibilities

• Bertanggung jawab atas perencanaan, implementasi, dan pemeliharaan seluruh sistem utilitas pabrik, termasuk boiler, kompresor udara, cooling tower, dan instalasi pengolahan air.
• Memastikan keandalan dan efisiensi operasional semua peralatan utilitas untuk mendukung kelancaran proses produksi ban.
• mengembangkan dan mengimplementasikan prosedur operasional standar (sop) dan jadwal pemeliharaan preventif untuk semua sistem utilitas.
• Melakukan pemantauan kinerja harian dan analisis data untuk mengidentifikasi potensi masalah dan peluang peningkatan efisiensi energi dan sumber daya.
• Mengelola tim teknisi utilitas, termasuk penjadwalan kerja, pelatihan, dan evaluasi kinerja.
• Memastikan kepatuhan terhadap semua peraturan lingkungan dan keselamatan yang berlaku terkait pengoperasian dan pemeliharaan sistem utilitas.
• Mengelola anggaran departemen utilitas, termasuk biaya operasional, pemeliharaan, dan penggantian peralatan.
• Merencanakan dan mengawasi pelaksanaan proyek-proyek peningkatan atau penggantian peralatan utilitas.
• Berkolaborasi dengan departemen produksi dan pemeliharaan untuk memastikan kebutuhan utilitas terpenuhi secara efektif dan efisien.
• Melakukan troubleshooting dan memberikan solusi cepat terhadap masalah operasional atau kerusakan pada sistem utilitas.
• Mengelola inventaris suku cadang dan material yang dibutuhkan untuk pemeliharaan sistem utilitas.
• Mengembangkan dan mengimplementasikan program penghematan energi dan air di seluruh fasilitas pabrik.
• Memastikan kualitas air yang dihasilkan oleh instalasi pengolahan air sesuai dengan standar yang ditetapkan.
• Melakukan inspeksi rutin terhadap semua peralatan utilitas untuk memastikan kondisi aman dan optimal.
• Membuat laporan berkala mengenai kinerja sistem utilitas, termasuk konsumsi energi, penggunaan air, dan biaya operasional.
• Memastikan dokumentasi teknis yang lengkap dan akurat untuk semua sistem utilitas, termasuk gambar teknis, manual pengoperasian, dan catatan pemeliharaan.
• Mengikuti perkembangan teknologi terbaru di bidang utilitas industri dan merekomendasikan solusi inovatif untuk meningkatkan efisiensi dan keandalan.
• Berpartisipasi dalam audit internal dan eksternal terkait sistem manajemen energi dan lingkungan.
• Membangun dan memelihara hubungan baik dengan vendor dan kontraktor terkait pengadaan peralatan dan layanan utilitas.
• Melakukan analisis biaya siklus hidup (life cycle cost analysis) untuk pengambilan keputusan terkait investasi peralatan utilitas.

Job Requirements

• Pendidikan minimal S1 sederajat lulusan Teknik Mesin, Teknik Elektro, atau bidang teknis terkait. Gelar Pasca Sarjana akan menjadi nilai tambah.
• Berpengalaman dalam bidang industri manufaktur minimal 15 tahun.
• Memiliki pengetahuan mendalam tentang sistem mekanik, elektrik, utilitas dan distribusi daya.
• Berpengalaman mengelola tim besar dan lintas fungsi.
• Memiliki kemampuan analitis dan pemecahan masalah yang baik.
• Memiliki kemampuan berkomunikasi yang baik, baik secara lisan maupun tulisan.
• Mampu untuk memimpin dan memotivasi tim serta mendorong peningkatan kinerja.
• Memiliki komitmen terhadap standar keselamatan dan praktik kerja yang aman.
• Mampu untuk mengelola anggaran dan memahami kontrol biaya.
• Berpengalaman dalam merencanakan dan mengawasi proyek dari awal hingga selesai.
• Menguasai penggunaan perangkat lunak rekayasa dan sistem PLC
• Kemampuan untuk berinovasi dan perbaikan berkelanjutan dalam proses ataupun teknologi.
• Kemampuan manajemen waktu dan multitasking yang baik.
• Mampu bekerja dibawah tekanan dan bersedia bekerja dalam situasi darurat.
• Memiliki pengetahuan yang baik mengenai regulasi industri terkait dan praktik terbaik.

     Benefits

• Competitive salary and benefits package
• THR, BPJS-K, BPJS-TK
• Working Tools Provided 

About the company

Geekhunter is hiring on behalf of our client, a Global media & information Services Company.

We’re looking for a technically skilled and people-focused Engineering Manager to join our client’s team in Indonesia. As they expand their B2B offerings—covering Enterprise, Partnerships, and exciting Generative AI initiatives—this role will play a key part in their next phase of growth. You’ll lead a team of 6-8 engineers working on backend systems, partner integrations, and Generative AI features. This is a chance to shape their B2B and AI technology stack, develop talent, and work closely with teams across engineering, product, design, QA, and delivery. We’re looking for someone with strong backend engineering skills, experience with frontend frameworks like React, and a passion for (or hands-on experience with) Generative AI technologies.

Job Responsibilities

• Manage and support a team of engineers through regular 1:1s, coaching, performance feedback, and career development. Build an inclusive and growth-focused team culture.
• Work closely with the Technical Lead, Product Manager, Design Lead, and QA Lead to scope, prioritize, and deliver both improvements and new platform features.
• Contribute to engineering strategy and best practices. Shape processes, team rituals, and tools that help your team deliver high-quality code effectively.
• Guide architectural decisions for key features like partner integrations, APIs, authentication, analytics, and dashboards.
• Collaborate with GenAI teams to design and launch new experiences powered by large language models and other AI systems.
• Stay hands-on (up to 30% of your time) by contributing to architectural reviews, technical design, and proof-of-concept development.
• Take ownership of systems under your team’s responsibility—ensure they’re well-documented, reliable, and perform as needed.
• Monitor service costs, build usage reports and dashboards, and help manage financial accountability.
• Identify the skills your team needs, define ideal skill sets, and work with the Talent team to hire and onboard top engineers.
• Understand team productivity and the factors that impact it—and step in to make improvements where needed.

Job Requirements

• Several years of experience leading high-performing engineering teams that deliver customer-facing products (B2B or B2C).
• Strong technical background as a software engineer (5+ years) with solid skills in backend languages like Go, TypeScript, Python, Java, or similar.
• Familiarity with modern frontend frameworks (e.g., React, Next.js) and a collaborative approach to working across the stack.
• Deep knowledge of cloud platforms like AWS and modern DevOps practices, including infrastructure as code.
• Strong understanding of API design, authentication (OAuth2, SSO), and enterprise integration patterns.
• Experience using observability tools (metrics, logs, alerts) and managing cloud costs (FinOps).
• Proven experience with 24/7 production systems in globally distributed environments.
• Experience building or supporting B2B or B2C platforms with customer- and partner-facing features.
• Interest in or hands-on experience with Generative AI technologies and LLM-based applications.
• Excellent communication skills, able to build clarity, alignment, and trust across distributed teams.
• A collaborative, humble mindset—enjoys solving problems together rather than going it alone.

Perks

• THR
• BPJS Kesehatan & Ketenagakerjaan
• Private Health Insurance (cover family)
• Annual leaves up to 20 days (depend on your level)
• Remote First Policy (WFH from Jabodetabek/Bandung)

About the company

Geekhunter is hiring on behalf of our client, a Global media & information Services Company.

We're looking for an experienced Senior Product Designer to join our client's mobile app team (focused on audio) in Indonesia. Your main mission: help them boost engagement and retention by improving how users enjoy their audio content—like subscriber podcasts and audio-narrated articles. You’ll work closely with Engineers and a Product Manager as part of a collaborative team. You’ll take charge of design decisions, create user-friendly flows, and hand over designs that are ready for development. While doing this, you'll ensure the designs meet their brand standards and are technically practical. Ideally, you have solid experience designing for mobile apps. Bonus points if you’ve worked on audio or video apps before! You should be comfortable sketching, prototyping, and iterating quickly—taking designs from research to wireframes, user flows, and testing. You’ll be part of a supportive design team that’s always working to get better together.

Job Responsibilities

• Work closely with key teams (product, editorial, marketing, data, and commercial) to design and improve audio experiences that boost user satisfaction and support business goals.
• Plan and lead user research with your team to understand user behavior and identify needs.
• Turn insights into testable designs, like sketches, user flows, and interactive prototypes, using our client's brand to bring ideas to life.
• Define clear user flows and journeys to align everyone on the team.
• Create high-quality, production-ready design assets and work with engineers to deliver a seamless experience.
• Facilitate workshops and design sprints to involve stakeholders in the product development process.
• Share updates and explain your design decisions to key partners through presentations or informal discussions.

Job Requirements

• A strong portfolio that shows your design process and skills in interaction and visual design, especially for mobile and tablet apps.
• Experience planning and interpreting user research to create wireframes and prototypes.
• Experience working with engineers, product managers, and designers in an agile setup to iterate or launch mobile apps. You have a sharp eye for design quality, usability, and consistency.
• A good understanding of the technologies that power great mobile products. Hands-on experience with agile workflows, user-acceptance testing (UAT), and an awareness of accessibility and usability best practices.
• Familiarity with prototyping and design tools like Miro, Protopie, or Figma—and knowing when to use which tool.
• A team player who can handle pressure, take ownership of tasks, and see projects through from start to finish.
• Strong communication skills, both written and verbal, in English.
• A growth mindset—always looking to improve your hard and soft skills through feedback and reflection.

Perks

• THR
• BPJS Kesehatan & Ketenagakerjaan
• Private Health Insurance (cover family)
• Annual leaves up to 20 days (depend on your level)
• Remote First Policy (WFH from Jabodetabek/Bandung)

About the company

A leading service provider in the visa and travel documentation sector is seeking a dedicated Operations Manager to oversee and enhance the efficiency of its operational teams. This role is critical in driving the smooth execution of visa-related services by streamlining workflows, ensuring cross-departmental coordination, and maintaining high standards of service delivery.

Job Responsibilities 

• Oversee and manage day-to-day visa processing operations to ensure timely and accurate service delivery.
• Design, implement, and optimize operational processes and workflows.
• Lead and coordinate multiple departments, such as account management, document handling, and field support, to ensure operational cohesion.
• Identify inefficiencies or bottlenecks in workflows and recommend actionable improvements.
• Prepare detailed performance reports and operational analyses to track KPIs and improve outcomes.
• Monitor team performance and deliver ongoing coaching, training, and feedback.
• Manage resources and budgets to ensure cost-effective operations.
• Ensure the availability and proper use of tools, systems, and technologies that support operational success.

Job Requirements

• Proven experience in operations management, ideally within the visa, immigration, or travel-related industries.
• Strong leadership capabilities and experience managing cross-functional teams.
• Excellent analytical and problem-solving skills with attention to operational detail.
• Ability to thrive under pressure while managing multiple priorities effectively.
• Strong interpersonal and communication skills for internal collaboration and external coordination.
• Highly organized, with the ability to oversee multiple ongoing projects.
• Bachelor’s degree in Operations Management, Business Administration, or a related field (preferred).

Benefits

• Opportunity to work with a dynamic and innovative team.
• Professional development and career growth opportunities.
• A collaborative and inclusive work environment.

About the company

Geekhunter is hiring on behalf of our client, a company that stands as a premier developer of luxury real estate in Bali, renowned for its commitment to excellence and innovation in the sector.

Job Responsibilities

• Serve as the primary point of contact for client inquiries, ensuring a seamless resolution process and maintaining high levels of customer satisfaction.
• Conduct both online and offline meetings with clients—primarily Russian-speaking—to address concerns, provide assistance, and strengthen relationships.
• Support clients with payment procedures and respond to financial inquiries in a professional and transparent manner.
• Provide regular updates and detailed reports to the Head of Department regarding client interactions and resolution progress.
• Collaborate with internal departments to facilitate timely and effective responses to client needs.
• Communicate project details clearly, addressing client questions in a professional, supportive, and customer-oriented manner.
  
  

Job Requirements

• Minimum of 1–2 years of experience in customer service or a related field.
• Fluent in both English and Russian, with strong written and verbal communication skills.
• Demonstrated ability to effectively solve problems and manage conflict resolution.
• Excellent interpersonal skills, with a professional and customer-focused approach.
• Capable of performing well in high-pressure environments while managing multiple tasks efficiently.
• Strong organizational skills and keen attention to detail.
• Positive attitude with a commitment to delivering exceptional customer service.

Benefits

• Competitive Salary
• Commission based on Performance
• Working Tools provided
• BPJS Ketenagakerjaan & Kesehatan
• THR