About the company

Geekhunter is hiring on behalf of our client, a leading provider of data management infrastructure, cloud services, data warehouses, and analytics platforms with a global presence.

Job Responsibilities

• Respond to customer inquiries and technical problems through a web portal, live sessions, and telephone.

• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.

• Document all technical inquiries. 

• Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.

• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company

Job Requirements

• Any Graduate

• Strong foundational knowledge of Microsoft Windows server platforms(2016/2019/2022)

• Emphasising Windows server administration, Active Directory, IIS, RDS, and Group Policy Objects (GPO) in enterprise environments.

• Familiarity with Linux systems (RHEL, CentOS) and basic network administration.

• Exposure to MacOS systems and administration.

• Understanding of major communication and authentication protocols, including HTTP, LDAPs, SAML, SIEM, REST API, RADIUS, SFTP, TLS/SSL, and SSH.

• Technical troubleshooting skills with the ability to isolate and resolve root causes.

• Eagerness to learn and adapt to new products and technologies.

• Strong problem-solving skills and analytical thinking.

• Effective communication skills for interacting with colleagues and providing exceptional

• Ability to work independently and collaboratively as part of a domestic and international team.

• Willingness to participate in on-call rotation to provide 24/7 customer support.

• Familiar with privileged access management (PAM) tools is an advantage!

• Has experience in Cyber Security Product 

• Minimum B1 English Level

Benefits

• Competitive Salary

• Working Tools Provided

• 1x Meals Provided

• BPJS Kesehatan, Ketenagakerjaan, and THR Provided

• Private Health Insurance Provided

About the company

Geekhunter is hiring on behalf of our client, a leading provider of data management infrastructure, cloud services, data warehouses, and analytics platforms with a global presence.

Job Responsibilities

• Take live phone calls and monitor shared email boxes. 

• Strive to achieve excellent quality assurance scores on customer interactions. 

• Issue Resolution: 

• Listen to customer concerns and provide accurate and timely information. 

• Resolve customer complaints within scope and escalate issues when necessary.

• Documentation: Document all customer interactions and transactions, noting details of inquiries, complaints, and actions taken. 

• Maintain accurate records of customer information and follow-up actions. 

• Service Excellence: Ensure customer satisfaction through effective communication and follow-up. 

• Adhere to company policies and procedures in all customer interactions. 

• Strive to meet or exceed performance metrics related to call handling time, customer satisfaction, and first-call resolution. 

• Team Collaboration: Collaborate with team members and other departments to resolve issues and improve service.

• Participate in training sessions and team meetings to enhance product knowledge and customer service skills.

Job Requirements

• Any Graduate minimum 2 yoe

• Proficiency with basic computer applications and ability to learn new software systems

• Excellent communication skills, both verbal and written

• IT background or experience in IT help desk

• Strong customer service skills

• English B2

Benefits

• Competitive Salary

• Working Tools Provided

• 1x Meals Provided

• BPJS Kesehatan, Ketenagakerjaan, and THR Provided

• Private Health Insurance Provided

About the company

Geekhunter is hiring on behalf of our client, a leading provider of data management infrastructure, cloud services, data warehouses, and analytics platforms with a global presence.

Job Responsibilities

• Serve as the primary point of contact for clients, maintaining strong relationships and ensuring their satisfaction.

• Collaborate with clients to understand their needs, address concerns, and implement tailored solutions

• Leverage knowledge of networking, O365, and Active Directory to guide the team effectively.

• Address escalations when necessary.

• Lead and manage projects related to IAM operations, ensuring timely and successful delivery.

• Coordinate cross-functional teams to achieve project objectives.

• Identify and mitigate risks to ensure smooth project execution.

• Drive continuous improvement initiatives to optimize operational workflows and service delivery.

• Contribute to strategic planning for scaling operations and adopting new technologies.

• Prepare periodic operational and project status reports for senior management.

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant certifications are a plus.

• 15+ years of experience in IT operations or service delivery, including 3+ years in a leadership role.

• Proven experience managing Identification and Access Management (IAM) helpdesk teams is highly desirable.

• Exposure to networking, O365, and Active Directory is an added advantage.

• Strong leadership and team management abilities.

• Excellent client relationship management and communication skills.

• Expertise in project management methodologies and tools.

• Analytical mindset with a focus on process optimization and problem-solving.

Benefits

• Competitive Salary

• Working Tools Provided

• 1x Meals Provided

• BPJS Kesehatan, Ketenagakerjaan, and THR Provided

• Private Health Insurance Provided

About the company

Geekhunter is hiring on behalf of our client, a Global Technology and IT Services Company that has served more than 1,000 clients worldwide.

Job Responsibilities

Strategic Leadership:

• Develop and implement effective sales strategies to achieve revenue targets and expand market share.

• Coach and motivate the sales team to achieve specific goals and objectives.

• Collaborate with internal teams to create tailored proposals and presentations for potential clients.

Business Development:

• Identify and cultivate new business opportunities through proactive outreach and relationship building.

• Develop a deep understanding of client’s business needs and pain points to position the company’s IT solutions effectively.

Client Relationship Management:

• Build and maintain strong relationships with existing clients to understand their evolving technology requirements.

• Act as a trusted advisor to clients, providing insights and recommendations on how our

• Solutions can address their challenges and drive business value.

Sales Strategy and Planning:

• Develop and implement effective sales strategies to achieve revenue targets and expand market share.

• Stay informed about industry trends, competitor activities, and market dynamics to identify opportunities and mitigate challenges.

• Planned and joined marketing activities to generate opportunities.

Sales Forecasting and Reporting:

• Accurately forecast sales pipelines and revenue projections.

• Provide regular reports on sales performance, activities, and market feedback to the executive team.

Job Requirements

• A strong network of industry contacts in the IT sector.

• Proven record of at least 7 years in software solution and IT professional service sales, with at least 5 years in a leadership role.

• Experience working for a global company serving the Indonesian market for at least 3 years.

• Experience handling stakeholders from the banking, insurance, manufacturing, or FMCG sectors.

• Results-orientated, strong problem-solving skills, and stakeholder management.

• Excellent communication, documentation, and presentation skills. 

• Ability to work collaboratively in a dynamic team environment.

• Bachelor’s degree in Business, Marketing, IT, or a related field.

• Professional English (TOEIC 850+ or equivalents)

• An MBA degree is highly preferred.

Benefits

• BPJS Kesehatan & BPJS Ketenagakerjaan

• Private Health Insurance (Individual)

• THR

• Quarterly/monthly commission depends on the project.

• Competitive Salary

• Laptop Provided

• Entertainment Allowance

• Parking Allowance

• Training Allowance

About the company

Geekhunter is hiring on behalf of our client, a Global Technology and IT Services Company that has served more than 1,000 clients worldwide.

Job Responsibilities

• Managing manual testing teams;

• Managing testing project performance, related to a timeline, quality, resources

• Hiring new members, developing testing resources and training newcomers

• Performing the testing activities, working closely with the customers;

• Identifying areas of improvement to drive the quality of the products

Job Requirements

• Manual QC at least 3 years exp; automation is a nice-to-have

• Mandatory to have experience in Banking or Financial Solution Service (i.e BPO)

• Strong English communication skills to face US Client

• Ability to read, understand, and analyse requirements

• Proficient in writing test cases based on requirements

• Execute test cases

• Knowledge of preparing test plans and test reports

• Ability to run regression tests, smoke tests, and functional tests

• Basic understanding of API testing

Benefits

• BPJS Kesehatan & BPJS Ketenagakerjaan

• THR

• Competitive Salary

• Laptop Provided

• Overtime Allowance

• Parking Allowance

• Training Allowance

About the company

Geekhunter is hiring on behalf of our client, a Global Technology and IT Services Company that has served more than 1,000 clients worldwide.

Job Responsibilities

• Development of test scenarios into fully integrated test cases

• Responsible for the maintenance of test packs specifically relating to test cases.

• Responsible for developing, executing, and maintaining test plans, test scenarios, test cases, test scripts, and automation of test cases.

• Familiarise themselves with the business requirements and any pertinent information, adding feedback where required.

• Perform test execution activities as defined in the test strategy/test plan.

• Document and evaluate test results and defects, track and manage defects; and work with

• Development team and business to troubleshoot issues

Job Requirements

• Have 5+ years in a software testing role with at least 2 years of automation experience in Web/Mobile and API Testing

• Know testing methodologies covering test levels. static test and dynamic testing

• Manage/deliver test execution for the new features in different testing life cycles

• Strong at using testing frameworks and tools, at least one or more from this list: Selenium WebDriver automation framework (Java), Cypress (JavaScript/TypeScript), Mobile Automation framework

• Having experience with a large number of technologies is ideal:

• Experience with Java or JavaScript/Typescript programming (or similar languages)

QTest, JIRA, Confluence

APT: Postman

UI: TestNG, Selenium, Cypress

• Be able to carry testing independently in a cross-functional team following the Agile process

• Strong English communication skills (both verbal & written)

Benefits

• BPJS Kesehatan & BPJS Ketenagakerjaan

• THR

• Competitive Salary

• Laptop Provided

• Overtime Allowance

• Parking Allowance

• Training Allowance

About the company

Geekhunter is hiring on behalf of our client, a Global Technology and IT Services Company that has served more than 1,000 clients worldwide.

Job Responsibilities

• Managing manual testing teams;

• Managing testing project performance, related to a timeline, quality, and resources

• Hiring new members, developing testing resources and training newcomers

• Performing the testing activities, working closely with the customers;

• Identifying areas of improvement to drive the quality of the products

Job Requirements

• Experience in Web/Mobile app testing, at least 4 years exp or more

• Know about the Banking/Finance Domain

• Experience with the Agile development process

• Good knowledge of testing methodology and database skills is required

• Strong experience in estimating test activities and deliverables

• Strong English communication skills

Benefits

• BPJS Kesehatan & BPJS Ketenagakerjaan

• THR

• Competitive Salary

• Laptop Provided

• Overtime Allowance

• Parking Allowance

• Training Allowance

About the company

Geekhunter is hiring on behalf of our client, an AI-powered English Learning App.

Job Responsibilities

We're looking for B2B Sales Manager with a strong background in the Learning Management System (LMS) sector, focusing on SaaS LMS or corporate training solutions providers. We value candidates with a track record in B2B sales within the human resources management services industry for the Learning and Development department.

Responsibilities:

• Develop and execute a growth-focused business strategy.
• Identify new markets and customer needs within Learning and Development.
• Participate in business meetings with prospective clients.
• Promote our products and services, aligning with client objectives.
• Enhance sales revenue through financial strategies.
• Monitor and ensure we meet corporate goals.
• Prepare sales contracts while adhering to legal guidelines.
• Maintain sales and financial records.
• Cultivate long-term client relationships.
• Mentor and develop sales professionals.

Job Requirements

• 7-10 year of experience in B2B Sales with minimum 2 years of experience in SaaS LMS or corporate training solutions providers and extensive B2B sales in HR Management Services for Learning and Development.
• Proven working experience as a business development manager, sales executive, or a relevant role.
• In-depth market knowledge within Learning and Development.
• Experience in handling high level position client i.e Head, VP, or Director
• Proficiency in business and sales growth techniques.
• Strong project management skills.
• Exceptional rapport-building abilities.
• Enthusiasm for our company's growth potential.
• Sharp negotiation and networking skills.
• Strong organizational and decision-making skills.
• Ability to work in a hybrid work setting located in South Jakarta

Benefit Package

• Hybrid Work Arrangement
• 12 days annual leaves
• Travel reimbursement
• Target Achievement Bonus